How can I make sure I never run out of refills?

The biggest fear for any respectable vaper! There is nothing worse than running out of cartomizers, so we have put together a Refills Subscription service, where you can decide which cartomizers you want delivered to your doorstep, how many and how often. As an added bonus and as a “thank you” to our valued subscribers, when you subscribe for regular deliveries you will automatically qualify for 20% off the normal prices on every subscribed delivery! You can cancel or amend your subscription at anytime and without any penalty whatsoever, just by writing to us at sales@vapestick.co.uk

Where can I buy VAPESTICK® products on the high street?

VAPESTICK® products are now stocked by thousands of high street retailers across the UK, including Chemists, Off Licenses, Newsagents and Petrol Stations. The largest and best known stockists include Harrods (Pharmacy), Costco, Argos, Tesco (Pharmacies), Londis, Makro, WHSmith (Travel) and Red5 stores.

For more details on Vapestick stockists see here.

If you would like to know your local stockists, just email us at sales@vapestick.co.uk (with your postcode) and we will get straight back to you with the details!

Do you have any discounts or coupons available?

We always offer some fantastic special offers right here at our online store with big savings to be made on volume purchases.

We offer a huge 20% discount for all Subscribers who opt in to receive regular deliveries of V1 disposables and/or pre-filled cartrdidges. 

Lastly, we often release time-based discount codes to our registered newsletter subscribers. Make sure you sign up to our newsletter so you don’t miss out on our these offers! 

We also like to surprise our twitter followers and facebook fans as often as possible with random giveaways, fun competitions with prizes and spur of the moment discount codes. You can follow us on twitter @VAPESTICK and 'Like us' on facebook 

Do you have an Online Affiliate program?

Yes we do and it has proved extremely popular! We have found that VAPESTICK products tend to get recommended and spread very quickly across groups of friends and work colleagues. We are often hearing back from our customers, saying that once they start using their VAPESTICK around their friends or work colleagues, they become inundated with questions, the main one being, "Where can I get one?!". 

This is where our online affiliate programme works extremely well. If you would like to earn money for introducing your friends and colleagues to the world of VAPESTICK, you just need to register, for free, as an online affiliate. You will be sent your own unique URL, which can then be promoted by you, either by email or on your website. We offer easy to use email-links, web-banners and light-boxes too.  Our Affiliate Centre provides you with access to video tutorials that explain how to maximize your earnings potential. Any customer that accesses our store via your unique URL will always track as being your customer, and you will always earn commission on any purchases they make! You even get £10 as a signing up bonus allocated to your account following registration. Commission rates start at 10% and can reach as high as 18% if you become very successful. For more information, and to sign up for free, please visit VAPESTICK Online Affiliates

Are your prices always this good or will the price change?

We will always try to ensure very competitive pricing for our products and accessories, but can’t make any promises now about the future – as we all know, things always change!

Does VAPESTICK® offer replacement parts?

Of course we do! Once you become a VAPESTICK customer, we would like to think you will remain one for the entire length of your vaping journey. We offer replacement parts for all VAPESTICK models, including pre-filled cartomizers and batteries, as well as chargers, accessories and of course our disposables.

Can I place my order over the phone?

Yes you can. We accept most types of credit or debit cards.  Just give our friendly Customer Care team a call on 44 (0)800 011 4312 and they will always be happy to serve you.

Do you ship to my location?

We will ship to almost anywhere in the world, but can offer no guarantees or accept any liability in relation to customs clearance in any particular country. If you want to be sure, the best thing to do is contact our Customer Care team who are available Monday to Friday, between 9am and 6pm, by telephone: 44 (0)800 011 4312 or by email: enquiries@vapestick.co.uk

How can I track my order?

You will receive email confirmation following your online order, giving you a reference number to quote if you want to give our Customer Care team a call.  The order tracking number is generated by the relevant courier (Royal Mail, Fed Ex etc) and is tracked by our team at VAPESTICK® HQ on your behalf.

Is ordering e-cigarettes on your site safe and secure?

Yes it is. For your transaction safety, VAPESTICK® use the PayPal Payment Gateway and do not see, or hold, any of your credit card or banking details on this website. With PayPal, you’re protected from checkout to delivery with the latest anti-fraud technology and your financial information is never given to sellers. If something goes wrong with your order, your eligible transactions will be fully reimbursed. For further information please visit: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=security/buyer_protection

What credit cards do you accept?

We accept: Visa, MasterCard, Maestro, Visa Debit, Electron or Debit MasterCard

How fast can you deliver?

All orders we receive before 12 noon on Monday to Friday (excluding Bank Holidays) will be shipped that same day. Orders placed after 12 noon will be shipped the next working day.

Delivery options/times:

Within UK Mainland: UK Royal Mail (Standard, 2 to 3 days ) - £3.99 
Within UK Mainland: UK Royal Mail (Next Day Tracked) - £6.99
Southern Ireland & Europe: Royal Mail Airsure Tracked (2 to 5 days delivery) - £19.99  
Worldwide: Royal Mail Airsure TrackedMinimum 7 working days) - £35.00

NOTE: For shipments to Europe and Worldwide:  Subject to the individual country’s importation regulations and VAPESTICK® will not accept liability should the goods fail to clear customs for any reason.

Do you charge VAT?

Yes and all the prices quoted throughout the site are quoted with VAT included.

Who can order electronic cigarettes and how old do you have to be?

Anyone over the age of 18 can order and use electronic cigarettes. We would only recommend ‘nicotine-containing’ cartridges to existing nicotine users.

Can I buy wholesale, to sell VAPESTICK® in my shops?

Yes, we have hundreds of VAPESTICK® stockists throughout the UK. If you would like to discuss wholesale stock purchases, please write to enquiries@vapestick.co.uk

Are there any jobs available at VAPESTICK®?

We are always interested in hearing from anyone (particularly our customers) that would like to work with us. We have a large and growing nationwide sales team, as well as hundreds of online affiliates. If you would like to find out more about any current opportunities, please write to recruitment@vapestick.co.uk. If you would like to register (for free) as an online affiliate, please visit VAPESTICK Online Affiliates

How can I keep updated with your new products and flavours?

That’s easy! Just subscribe to our newsletter and be one of the first to hear about any product developments or launches, new flavours, special offers, discount codes and a whole lot more!